Delivery & Fulfillment
Last updated 4 November 2026. We do not ship physical goods. What we deliver is a decision, then live acceptance — and here is the order and the timing.
Last updated: 4 November 2026
1. What we deliver
Our deliverable is a decision on your merchant application and, if approved, live payment acceptance. The items below are what you receive, and when.
| Item | How it is delivered | Timing |
|---|---|---|
| Application review outcome | Email to the address on your application | 1–2 business days after the file is complete |
| Underwriting decision and terms | Written offer from the Acquirer (email / e-signature) | 3–5 business days after submission |
| Gateway and virtual terminal credentials | Email from the gateway provider, activation link | 1 business day after the merchant agreement is countersigned |
| Terminal hardware (if applicable) | Courier, tracked, signature on delivery | 5–10 business days, US addresses |
| Statement descriptor confirmation | Email from the Acquirer | Before the first live transaction |
2. Requirements for delivery
A complete file is required before underwriting starts: formation documents, ownership identification, bank letter, a working website with terms, privacy, refund and delivery policies, and a reachable business phone number. Incomplete files are the single most common cause of delay.
3. No physical shipment
This is a service. There is no physical product to return, and no shipping fee is charged by us. If terminal hardware was supplied, return instructions and any restocking terms are stated in the Acquirer's merchant agreement.
4. Delays
If the Acquirer requests additional information, the clock restarts when that information is received. We notify you by email the same business day a request is issued. If a file is declined, you receive the reason in writing and, where possible, an alternative acquirer option.
5. Contact
Hollis Payments LLC
30 N Gould St, Suite R, Sheridan, WY 82801, United States
[email protected] · +1 302 555 0142