What merchants actually ask us.
Not the marketing version. These are the ten that come up first, answered the way we answer them on WhatsApp.
How do my orders get entered?
Key them into the terminal or the merchant dashboard, or batch-import from your order system's export. The channel processes and settles transactions; where the order came from is your side of the business.
What stops chargebacks from eating the channel?
Three limits: chargeback rate above 1.5%, concentration above 30% in one issuing bank, daily declines above 25%. Crossing one cuts your velocity first. Forty-eight hours without improvement suspends the channel. The reserve exists for exactly this and is released once it clears.
Does my terminal work?
If it supports keyed-entry, we configure it. The table on the Services page covers the common models. If yours isn't there, send the model and firmware version and we'll tell you in a day.
When does the money arrive?
T+3 to same-day depending on tier. That window excludes your bank's own processing time, which we can't control and won't pretend to.
What share do I get?
15% to 20% by tier, fixed in writing before your first transaction, changed only by signature.
What do you need from me?
Entity documents, terminal model, expected monthly volume, settlement account. Run the 500 USD test first — then we'll talk about volume.
Who is your upstream?
Not disclosed, and that's standard in this industry. What matters to you is on your side of the arrangement: the gateway configuration, the descriptor on your MID, and the velocity limits you were issued.
Can the rate go lower?
The published ranges are the ranges. Final terms depend on the file, and no one here quotes a discount over WhatsApp that isn't in the agreement.
How do we exit?
Either side, seven days' written notice. Unsettled amounts settle at your current tier.
What data do you keep?
First six and last four of the card, plus amounts. No full card number, no CVV, ever — and we won't accept them from you either.
Still unanswered? WhatsApp · Telegram · contact@hollispayments.com
Three fields is enough to start.
Volume, current processor, business email. A written assessment comes back in one business day.